So I finally got round to calling up Virgin about our broadband, which currently is low speed and high price. They sent a leaflet around offering a much better deal, so I call up and follow the automated voice woman to the 'change your service' section. This is obviously located in India where a guy who is probably wildly overqualified and quite difficult to understand told me that those deals are only for new customers. What the fuck? He told me the best deal he could do me which was better but not great. So I called again, this time following automated voice woman to the 'I'm leaving your fucking company' section. This one, funnily enough, was in England. Amazing how they start to care when you're leaving. I told the woman the deal I was on, and what I'd seen they give to new customers and also the best competitor I could find.
She comes back with a better deal than any of them. Basically lowering our bill by £6.50 a month and making our broadband five times faster with a free wireless router to boot.
The thing I hate is that they know so many people just wont bother phoning (like me - I've been meaning to do it for months) that they don't do it automatically. They wait for you to say you're leaving then they'll give you anything you want because they know how much money they're making out of you.
Well anyway, I'm glad I finally got round to it, hopefully the upgrading won't have complications... Unlikely I know. But my advice to you, if you're beyond the original 12 month contract (or whatever it is) just call them up and say you're leaving, they'll give you anything you want. Same goes for phone contracts and probably other things. They're all bastards.